A nationwide Comcast Xfinity outage knocked out television and internet service for thousands of customers on Monday afternoon, with most complaints tied to TV, before the company restored service in about two and a half hours. Comcast blamed a system update.
Reports to Downdetector, which tracks outages from user complaints, began around 12:30 p.m. PDT and climbed past 25,000 at the peak, according to ActionNewsNow. Early reports clustered in New Hampshire, Texas, Delaware, Wyoming and Maine, but the spread across several states pointed to a network-wide problem rather than a local fault.
What Went Down With Comcast Xfinity Outage?
Most of the trouble was on TV. Of the complaints logged on Downdetector, about 80 percent were for TV service, 10 percent for broadband internet and 8 percent for TV streaming, ActionNewsNow reported.
Xfinity Mobile kept working through the outage because it runs on Verizon’s network, The Desk reported. Customers could not pay bills or make account changes, though, since those systems run on Comcast’s own platform. Comcast’s official outage map was also unreachable for a time during the disruption, leaving some customers without the company’s own tool for checking status.
| Time (Monday) | Event |
|---|---|
| About 12:30 p.m. PDT | First outage reports appear on Downdetector |
| Afternoon peak | More than 25,000 customers report problems |
| About 3 p.m. PDT (6 p.m. EDT) | Comcast says all services restored |
Comcast Xfinity Outage: Cause and Fix
Comcast said the interruption came from a system update, not an attack or a physical failure. By 3 p.m. PDT, a spokesperson said service was back, telling The Desk that customers were “now up and running after a brief interruption” and apologizing for the disruption.
The mix of complaints showed how the outage landed:
| Service | Share of Downdetector reports |
|---|---|
| TV | About 80% |
| Broadband internet | About 10% |
| TV streaming | About 8% |
Not the First Comcast Xfinity Outage of 2026
Monday’s outage was the second major disruption to hit a large number of Comcast customers in the past year. Last September, a car crash knocked out Comcast’s wired broadband and TV service across parts of Northern California, including Sacramento, Fresno and several Central Valley towns, The Desk reported.
How to check an Xfinity outage
Comcast points customers to its status map and the Xfinity app to confirm an outage and see estimated repair times. When the map itself is down, as it was on Monday, customers can cross-check with Downdetector or Comcast’s posts on X to confirm a problem is widespread rather than local.
Questions readers are asking
Is the Xfinity outage fixed? Yes. Comcast said all services were restored by about 3 p.m. PDT on Monday.
What caused it? Comcast attributed the outage to a system update, not a cyberattack or equipment failure.
Which areas were hit hardest? Early reports concentrated in New Hampshire, Texas, Delaware, Wyoming and Maine, though the outage was nationwide.
How do I check Xfinity status? Use the Xfinity app or the outage map at xfinity.com. Downdetector can confirm whether others nearby are affected.
Leave a Reply